Your participant list contains names and emails on your Qvest participants.
During your Qvest you will see a few different icons appear next to the email addresses in your participant list:
This is how to understand the icons:
When you see an envelope next to an email address in your participant list everything is fine. The checkmark indicates that the receiving mail server successfully received the most recent Qvest email.
An eye next to an email address in your participant list indicates that the recipient has opened the most recent Qvest email sent to them. Beware, there are cases where this tracking is blocked by the recipient and as a result the eye indicator never shows up.
When you see a checkmark next to an email address in your participant list it indicates that the recipient has clicked on the link in the most recent Qvest email. This concludes that the participant has navigated to the Qvest app.
A spinner next to an email address in your participant list means that the receiving mail server has delayed the acceptance of the most recent Qvest email.
This usually occurs if a mail server receives a lot of traffic in a short time. After a couple of minutes, Qvest will automatically try to re-send the email to the participant.
The red exclamation mark requires your attention.
If you see the exclamation mark next to an email address it is most likely because the email address is invalid. If you see this icon, we recommend that you investigate further.
An invalid email should be suspended from the Qvest, so your other Qvest participants cannot send questions to the invalid email address.
Suspending a participant is done by tapping the trashcan icon that appears when you hover your cursor over the participant name/email.
An important note
The text above outlines the typical cases related to email notifications, but please be aware that certain IT systems and mail servers can have special settings and security configurations.
When your Qvest invitation emails are sent out to your participants, the receiving mail server may tell us that the emails were successfully received, even if they were routed to a SPAM folder.
We highly recommend that you speak with your IT department before you roll out Qvest in your organization to make sure that Qvest is whitelisted.
For more on how to whitelist, here's an article onHow to keep Qvest e-mails out of the SPAM folder