Your participant list contains names and emails on your Qvest participants.
During your Qvest you can see a few different icons appear next to the email addresses in your participant list.
The icons indicate whether the receiving mail server has
- accepted the most recent Qvest mail (invitation/opening/closing)
- delayed the acceptance of the most recent Qvest mail
- denied the most recent Qvest mail
Everything should be fine if you see a checkmark next to an email address in your participant list. The checkmark simply means that the receiving mail server received the most recent Qvest email successfully.
A spinner next to an email address in your participant list means that the receiving mail server has delayed the acceptance of the most recent Qvest email.
This is usually the case if a mail server receives a lot of traffic in a short time. Qvest will try to re-send the email to the participant automatically after a couple of minutes.
The red exclamation mark requires your attention.
If you see the exclamation mark next to an email address it is most likely because the email address is invalid.
This usually shows up if an email address has been deactivated and is no longer in use. If you see this icon, we recommend that you investigate the email address and figure out if that email is indeed no longer active.
An invalid email should be suspended from your Qvest, so your other Qvest participants don't send questions to the participant with the invalid email address.
Suspending a participant is done by tapping the trashcan icon that appears when you move your cursor to the participant name/email.
The explanations above are usually accurate, but certain IT systems and mail servers can be difficult to fully understand and the icons above may in those cases be slightly inaccurate.
When your Qvest invitation emails are sent out to your participants, the receiving mail server may tell us that the emails were in fact successfully received, but they might also land in SPAM.
We highly recommend that you speak with your IT department before you roll out a Qvest in your organization and make sure Qvest is whitelisted. By doing that you can increase the chance of all emails from the Qvest systems landing successfully at your participants.
Here's an article on How to keep Qvest e-mails out of the SPAM folder